Account Manager

Job Duties：

· Understand clients’ business needs, goals, and challenges to provide tailored solutions.

· Conduct regular KPI checks and business reviews to ensure client satisfaction and address any concerns.

· Identify opportunities to expand business within existing accounts and achieve revenue targets.

· Collaborate with internal teams to ensure seamless execution of logistics services.

· Resolve any operational issues or escalations promptly and effectively.

· Analyze key performance metrics (e.g., on-time delivery, cost savings, inventory accuracy) to assess account performance.

· Prepare and present regular reports to clients, highlighting achievements, challenges, and recommendations for improvement.

· Use data-driven insights to optimize logistics processes and enhance client value.

· Oversee the implementation of new client accounts or projects, ensuring smooth onboarding and transition;

· Cultivate and build customer service team to maintain strong, long-term relationships with clients;

Requirements:

· 3-5 years of experience in account management, customer service, or sales, preferably within the logistics, supply chain, or 3PL industry.

· Strong communication, negotiation, and interpersonal skills.

· Excellent problem-solving and decision-making abilities.

· Ability to analyze data and translate it into actionable insights.

· Time management and organizational skills to handle multiple accounts and priorities.

· Highly motivated and multi-task handling ability;

· Patient, responsible, resilient to pressure;

· Fluent in English and Chinese, dutch is a plus;

· Good team building and management skills;

Employment Type: Full Time

Working Location: Venlo, the Netherlands

Working Visa Provided: Yes

Are you the one we are looking for? Apply now!